RETURN POLICY

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WE WANT YOUR COMPLETE SATISFACTION WITH YOUR PURCHASES!!

If for any reason you were not completely satisfied with products acquired by Cosmeticom, you may return them within 14 days requesting a refund of their value, by following the below mentioned simple steps:

CONTACT US

You will need to inform us about the return of the products within 14 calendar days of their receipt, to the email orders.online@cosmeticom.gr.

PRODUCTS PACKAGING

Pack the products together with the cancellation/return form completed [HERE] and the proof of purchase or a photocopy thereof, in the original packaging or in another packaging that ensures that all products will arrive intact at their destination. Products must be returned in the original condition they were delivered to you and you must ensure that the products have not been opened, altered, altered or used.

PRODUCTS SHIPMENT

Return of the products shall take place within 14 calendar days, at your own risk and expense, to the following address: COSMETICOM - N.Gidas AND SIA EE 23rd km EO Athens-Lamia, 14565 Ag. Stefanos Attica, 210.8160250

Return of products must be done only through a courier company, while the return of the parcel in any other way will not be accepted. If any other method is used, there may be additional costs charged for returning the package to us. At this point, it is recommended to use the courier company cooperating with us, "Geniki Taxydromiki".

In any case, keep the receipt with the tracking number, to guarantee their dispatch in the unfortunate event that we do not receive the return package. We cannot accept responsibility for return packages lost in transit.

CONDITIONS FOR PRODUCT RETURNS

The returned products must be in the exact same condition as they were sent by the cosmeticom.gr online store and received by the customer, complete and undamaged. Their packaging must not have been unsealed, visibly opened or torn. Their packaging should be the one that normally accompanies the product in excellent condition, without the safety tapes and/or wrapping gelatins removed, as they are an integral part of the products. They must also be returned together with all shipping documents (e.g. Retail Receipt, Shipping Note, etc.). Returns that do not meet the above conditions.Returns that do not meet the above conditions are NOT accepted, they are returned to the customer at their own expense for all transportation costs incurred, and no money is credited.

COST OF RETURNS

If the return is for reasons other than product defects or delivery errors, you will be responsible for the shipping cost of returning the products. If the products you wish to return meet the above conditions and are sent to us via the cooperating courier company "General Post", then the transport cost for the return will be €5.00 for a parcel weighing up to 2 kg. This amount will not be paid to the courier company, but will be deducted from the amount of money that will be returned to you. The returned package should be delivered to a store of the "General Post" courier company with a recipient billing order. If you choose to use another courier company to return the products, you will be responsible for their safe transport and you will be responsible for any loss or damage to the products in transit due to poor selection of carrier and/or shipping method . You will also have to pay the shipping fee directly to the courier company of your choice. In case you choose to make the return with a recipient's fee (unless General Post is used), the package will not be accepted by us and will remain with the carrier, who may return it to you with an additional fee. money return Refunds will be made within 14 days of the date we receive the products you have decided to return, provided that the products to be sent meet the above conditions. In the event of a return of the entire order, and not part of it, we will also refund any original shipping cost you paid, provided that it does not exceed the cost of the cheapest method offered on the website. Refunds will only be made through the payment method used for the original order. Especially for orders paid to the courier company by cash on delivery, you will need to provide us with your bank account in IBAN format in order for us to credit the corresponding amount. In this case, a fee may be reserved for the incoming transfer by your bank, depending on its financial policy. Please contact your bank for more details.

RETURNS FREQUENTLY ASKED QUESTIONS

Can I change or replace products?

Product changes and replacements are not possible. If you wish to return any products, you will need to follow the Returns process as described above and then submit a new order with the desired products. I received a gift.

Can I return it?

If you wish to return a gift, then the customer who made the purchase must follow the Returns process as described above and will be the recipient of the refund.

Can I return a product purchased in a physical store with Cosmeticom products?

At cosmeticom.gr, we can accept returns for products purchased exclusively through our website www.cosmeticom.gr. Products purchased from a physical store should be returned there only. Products purchased in stores that sell Cosmeticom products are subject to each store's return policy.

 

My products arrived damaged. What should I do?

When you receive your order, please check the box for any damage that may have occurred in transit. It is normal for the shipping box to be damaged, however if you notice damage to the products in your order, please keep the box, packaging materials and contents and contact us as soon as possible at orders.online@cosmeticom.gr.