Shipping

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Cosmeticom ships your favorite products all over Greece! Product orders, which are successfully completed in the cosmeticom.gr online store, are initially confirmed by email, and are then sent throughout Greece through the cooperating courier company Geniki Taxydromiki.

Product orders whose delivery address is outside Greece will be automatically cancelled, even if they have been successfully completed in the online store www.cosmeticom.gr and have been confirmed by email.

Cosmeticom reserves the right, on a case-by-case basis, not to ship unpaid confirmed product orders, i.e. orders that have been successfully completed in the cosmeticom.gr online store with a cash on delivery payment option. This restriction applies to customers whose transaction history with the online store shows orders for which they did not respond to any written or telephone communication from us and/or the courier company, resulting in the unjustified return of the products in our warehouse.

For more information about the Shipping and Delivery of your orders, please read the Transaction Terms of our online store.

Shipping Costs

For product orders with a total value of €29.00 or more, shipping costs are provided FREE OF CHARGE. Orders of products with a total value of less than €29.00 are charged with a shipping cost of €3.90. The option to pay for an order by cash on delivery to the courier is provided for FREE.

The above listed prices include VAT 24%-17%.

SHIPPING AND DELIVERY TIME

Orders that are successfully completed on the cosmeticom.gr online store on a business day and time until 1:00 p.m. they are processed the same day, while beyond this time they are processed the next working day. Orders that are successfully completed on Friday after 1:00 p.m. and throughout the weekend, they are processed on Monday.

Orders are processed and shipped within 1 to 3 business days, excluding Saturdays, Sundays and holidays. Orders that have been successfully completed and bank deposit has been selected as the payment method, will be shipped after the full amount of the order has been paid to the cooperating bank. Also, the sender (payer) must choose in the terms of the transfer to bear all the possible costs of the bank transaction. In the event that the company is charged with the costs of the bank transaction, the order will remain pending until the deposit of this amount by the customer.The delivery time of an order from the cooperating courier company ranges from 1 to 2 working days. For areas marked as "inaccessible", this time may vary. Certain cases are excluded from the above stipulated delivery time, for which the courier company cannot cope due to its own fault. Delays may also apply during periods of extreme weather or general strikes and holidays and in any case of force majeure, which may affect transport and delivery times.

In the event that it is not possible to deliver your order, the courier company will contact you, and/or the driver will leave you a note on how to collect and contact the courier company branch. In case of a delay in the delivery of your order, you can contact us at orders.online@cosmeticom.gr."